Frequently Asked Questions
Shipping
Where do you ship to?
We currently ship within Canada and the United States. We're always working on expanding our reach, so stay tuned for updates!
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. We occasionally offer free shipping promotions — sign up for our newsletter to stay informed.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current promotions at checkout for details.
Delivery Times
How long will it take to receive my order?
Delivery times vary depending on your location and the product:
- Canada: 7–14 business days
- United States: 10–20 business days
Please note that print-on-demand and dropshipped items may have longer processing times before shipping.
Will I receive a tracking number?
Yes! Once your order has shipped, you'll receive a confirmation email with your tracking information so you can follow your package every step of the way.
Returns & Refunds
What is your return policy?
We want you to love your purchase! If you're not satisfied, please contact us within 14 days of receiving your order and we'll do our best to make it right.
Can I return a custom or print-on-demand item?
Because our print-on-demand products are made specifically for you, we're unable to accept returns unless the item arrives damaged or defective. In that case, please reach out to us with a photo of the issue and we'll arrange a replacement or refund.
How do I start a return?
To initiate a return, please contact us at our store email with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Once your return is approved, refunds are typically processed within 5–10 business days back to your original payment method.
Orders
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been fulfilled or shipped, we may not be able to make modifications.
My order arrived damaged — what do I do?
We're so sorry to hear that! Please contact us within 7 days of delivery with your order number and photos of the damage, and we'll resolve it promptly.
Products
Are your products safe for families and children?
Yes! We carefully select our Home & Living products with families in mind. Product details and any relevant safety information are listed on each product page.
Do you restock sold-out items?
Restocking depends on the product and supplier availability. If an item you love is out of stock, feel free to contact us and we'll let you know if and when it will be available again.
Contact Us
How can I get in touch?
We'd love to hear from you! You can reach us through our Contact page. We aim to respond to all inquiries within 1–2 business days.